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Insurance FAQ

Q: Will I have to pay for my new or repaired glass, myself?
A: Most of our customers have full glass coverage with their automobile insurance policy. Making the cost of the entire repair or replacement FREE to you.

Auto Glass Response Team is recognized by all major insurance carriers as a preferred provider of windshield replacement and auto glass repair services. We work directly with the insurance companies every day, and we're happy to work with yours. We'll contact them with you on the line, verify you have specific coverage before any work is done, handle all the paperwork, collect any deductibles, then complete the work with no need for you to worry or delay. We will even bill the insurance carrier directly so there is no out-of-pocket expense for you.

Don’t drive anymore with that crack in your windshield – call us at 844-600-2478


Q: What if I only have liability coverage?
A: Because liability insurance only provides coverage for damages to another vehicle, auto glass services are not covered under your liability policy.

Auto Glass Response Team offers multiple payment options including Cash, Checks, Direct Insurance Billing, Venmo, Paypal, VISA, and MasterCard.

Call us today for a quote! 844-600-2478


Q: Do I need to contact my agent before I contact The Auto Glass Respose Team?
A: No, we're experts at verifying coverage, filing the claim, and handling all the paperwork. Just call our office and let us help with the process.


Q: Will filing a glass claims on my insurance cause my rates to go up?
A: In many cases, insurance companies will not count auto glass damage as a claim on your policy that would raise your insurance rates. To be certain, please refer to your policy, or have our specialist contact your agent and/or insurance provider to confirm your specific coverage.

Please contact us with any additional questions you might have about our service, pricing, scheduling, products, and availability.


Auto Glass Respose Team Windshield Replacement FAQ


Q: Should I REPAIR or REPLACE my windshield?
Most insurance carriers agree that if the damage to your windshield is greater than the size of a half-dollar, or if the damage is located in the drivers line of sight’ – replacement is often the only solution.


Q: How long will my repair or replacement take?
In many cases, windshield repairs can be completed in 30 minutes or less. Windshield replacements will often take 60 minutes or less, however, we recommend that you do not drive the vehicle for at least (2) hours after service is completed to allow the urethane to cure.


Q: What if the difference between OEM and OEE glass?

A: We install Original Equipment Manufacturer (OEM) glass or OEM-Equivalent (OEE) auto glass parts. This means that it is essentially the same piece of glass that was installed at the time your vehicle was made, with the only difference being the windshield manufacturer.


Q: How soon can the job be completed?

A: In many cases, we can get you scheduled for service to be completed the very next day. In case of vandalism, or other emergency, we will do our best to serviced same day.

Please contact us with any additional questions you might have about our service, pricing, scheduling, products, and availability.