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Auto Glass & Windshield FAQs | Auto Glass Response Team

If your question is about insurance, please read our Insurance FAQs.

 

Auto Glass Repair & Replacement FAQs

 

How do I know if auto glass damage can be repaired?

If your windshield damage is smaller than the size of a dollar bill, we may be able to repair it. Get a windshield repair quote. 844-600-2478

 

Where do we get our glass?

Auto Glass Response Team buys its glass from the largest glass manufacturers in the world; companies that work directly with and supply to the vehicle manufacturers.

 

What is the difference between OEM and OEE auto glass?

Original Equipment Manufacturer (OEM) auto glass is made by the same manufacturer as your original glass. Original Equipment Equivalent (OEE) auto glass is made to the same standards, but by a different manufacturer. Our customers can choose OEM or OEE prior to service by calling 844-600-2478.

Our auto glass meets or exceeds all federal, industry and safety standards, and we engage in some of the most rigorous product testing in the industry.

 

Will you replace the stickers on my windshield?

Yes, if possible. We will remove inspection stickers and other items affixed to your windshield and, if permitted by law, re-apply to the new windshield.

Some states do not allow the inspection sticker to be re-applied to the new windshield and require that you purchase a new sticker within 3-5 days after a windshield replacement. Check with your state licensing agency for additional information on required inspections and stickers.

 

How long will my auto glass repair or replacement take?

In many cases, windshield repairs can be performed in 30 minutes or less. Windshield replacements will often take 1 hour or less; however, we recommend that you do not drive the vehicle for at least 1 hour after service is completed.

 

How long will it be before I can safely drive my vehicle?

You can usually drive away 1 hour after a windshield replacement, or immediately after a repair or side window replacement.

Our technicians use materials that offer a 1 hour drive-away time for windshield installations. The technician will advise you if any additional time is required.

 

Does my vehicle need to be in a covered or heated area?

Inclement weather makes auto glass installations difficult without cover. If possible, please have shelter available.

 

My rear view mirror is attached to my windshield. Will the technician attach it to the new windshield?

Yes, our auto glass technicians will remove your rear view mirror and attach it to your new windshield.

 

Can you guarantee that the chip or crack will be invisible after the repair has been completed?

No. A windshield chip or crack repair is used to prevent further damage to your glass and to restore the structural integrity of the vehicle. While each incident of damage is unique, with most successful repairs, a slight blemish or imperfection where the impact occurred is normal. In most cases, you should expect the cosmetic appearance of the repair to show some improvement as compared to the damage prior to the repair.

 

Can you guarantee that a chip or crack that can be repaired will not become larger during the repair process?

No. In some cases, through no fault of the repair technician, the attempt to repair a windshield can result in the chip or crack becoming larger. However, we can guarantee that upon completion of a successful repair, the chip or crack will not crack further and that the repair will pass any state vehicle inspection, or we will credit the cost of the repair toward a replacement.

In the very rare event that this occurs, we will credit the cost of the repair either toward a new windshield or, in the event of insurance work, back to the insurance company. Read our windshield repair limited warranty for more details.

 

Will you vacuum my vehicle after service?

Yes, our technicians will vacuum any pieces of broken auto glass in your vehicle.

 

How soon can the job be completed?

Often we can schedule your service for the same day.

 

Will I have to wait with my vehicle?

No, you don’t need to wait with your vehicle, but please have your car keys available for the technician.

 

Will the technician call me before he/she comes?

Yes, in most cases the technician will call before they arrive.

 

How does the auto glass repair process work?

Performing a windshield repair involves cleaning and treating the damage with specially designed tools and resins. In many cases, the damage can be repaired by one of our trained technicians in less than 30 minutes.

 

Will any part of my vehicle be harmed during the repair or replacement process?

No, your vehicle should not be damaged during the repair or replacement. We use precautionary measures, such as protective drapes, to ensure that no damage occurs during your auto glass service.

 

How do I cancel/reschedule an auto glass appointment?

You can update your appointment by calling 844-600-2478

 

Company Information FAQs

 

Can you repair or replace my sunroof?

No, we only fix windshields, side windows and rear windows.

 

Do you offer auto glass service in my area?

We offer auto glass service in all 50 states. We offer mobile service in most areas.

 

What are your store hours?

While hours vary according to location, appointments are available in most areas from 7:00 a.m. to 8:00 p.m. Monday through Friday and 8:00 a.m. to 7:00 p.m. on Saturdays.

 

Where are you located?

We offer auto glass service in all 50 states. We offer mobile service in most areas. 

 

Do you offer mobile auto glass service?

Yes, we offer mobile auto glass service in most areas. We will come to your home, office or another convenient location.

 

Do you offer a guarantee on your work?

Yes, we offer a national warranty on our products and craftsmanship, guaranteed for as long as you own or lease your vehicle.

 

Does the warranty carry over to other locations?

Yes, the national warranty applies at any location across the United States.

 

How long have you been in business?

Auto Glass Response Team was started in Atlanta Georgia in 1993

 

Are your technicians certified?

Yes, our technicians are certified, meaning they have been thoroughly trained on the proper procedures for removing and installing auto glass.

 

Can you guarantee that a chip or crack that can be repaired will not become larger during the repair process?

No. In some cases, through no fault of the repair technician, the attempt to repair a windshield can result in the chip or crack becoming larger. However, we can guarantee that upon completion of a successful repair, the chip or crack will not crack further and that the repair will pass any state vehicle inspection, or we will credit the cost of the repair toward a replacement.

In the very rare event that this occurs, we will credit the cost of the repair either toward a new windshield or, in the event of insurance work, back to the insurance company. Read our windshield repair limited warranty for more details.

 

Do you offer window tinting service?

Unfortunately, we do not offer a window tinting service at this time.

 

Are you hiring?

We are always in search of qualified job candidates to join our auto glass repair team. 

 

Customer Satisfaction FAQs

 

Who should I contact if I have an issue?

We guarantee our auto glass work for as long as you own or lease your vehicle. If you have issues with your service, please contact our customer satisfaction department at 844-600-2478.

 

Payment Information FAQs

 

Who should I contact if I have other inquiries?

Our customer satisfaction department is standing by to take your call at 844-600-2478.

 

What payment methods do you accept?

AGRT accepts cash, Paypal, Venmo, checks and all major credit cards.

 

What does my quote include?

Your auto glass quote includes the cost of the glass and labor. Local and state taxes, as well as any required moldings or fees, may be an additional charge. The technician will notify you of any additional charges before starting the work.

 

Privacy and Security FAQs

 

Is this site secure?

Yes, our site makes use of industry-standard secure socket layer (SSL) technology to ensure your information remains private.

 

Will you sell my personal information?

Auto Glass Response Team will never sell your personal information. Any information that we collect from you will be used in accordance with our privacy policy.